Terms of Service

01Overview

This website is operated by OØAK (“OØAK”, “we”, “us” or “our”). By visiting the site or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy and any policies referenced here.

If you do not agree with these terms, please do not use the site. We may update these terms at any time; the date at the top of this page shows when they last changed. Continued use of the site after changes are posted means you accept them.

02Using our store

You must be at least the age of majority where you live, or have the consent of a parent or guardian, to place an order. You agree not to use our products or site for any unlawful purpose, and not to interfere with the site’s security or operation.

We may refuse service to anyone, for any lawful reason, at any time.

03Products & pricing

We make every effort to show our frames and lens colours accurately, but we can’t guarantee that your screen displays them exactly. All of our eyewear is unisex and unisize; see Our Sizing for frame measurements.

Prices are shown in the currency you select and may change without notice. We may modify or discontinue a product, and we may limit quantities per order, household or customer.

04Promotions

Promotional offers such as “Buy 1 Get 3 Free” apply automatically at checkout while the offer is live. Unless stated otherwise:

• Free items are the lowest-priced items in each qualifying group.
• Offers cannot be combined with other discounts or exchanged for cash.
• If you return part of a promotional order, the refund reflects the price actually paid for each item after the promotion.

05Orders & payment

Your order is an offer to buy. A contract is formed when we send your shipping confirmation. We may cancel an order, for example if an item is out of stock, a pricing error occurred, or we suspect fraud; if we do, we’ll refund any payment in full.

Payments are processed securely by our payment providers. We never store your full card details.

06Shipping & delivery

We ship worldwide with tracking. Delivery estimates are provided in good faith but are not guaranteed. Customs duties and import taxes, where applicable, are the customer’s responsibility unless stated at checkout. Risk of loss passes to you on delivery.

07Returns & withdrawal

You can return unworn items in their original condition according to our Refund Policy. Customers in the EU and UK may also withdraw from a purchase within 14 days of delivery without giving a reason, using the withdrawal form linked in the footer.

081-year warranty

Every pair is covered for one year from delivery against manufacturing defects and accidental damage. To make a claim, contact us with your order number and photos of the damage. We’ll repair or replace the pair, or offer an equivalent frame if the original is unavailable.

The warranty doesn’t cover normal wear, loss or theft. It is in addition to, and does not limit, your statutory consumer rights.

09Intellectual property

All content on this site, including the OØAK name and logo, product designs, photography, video and text, belongs to OØAK or its licensors. You may not copy, reproduce or use it commercially without our written permission.

10Limitation of liability

To the fullest extent permitted by law, OØAK is not liable for indirect or consequential losses arising from your use of the site or our products. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms excludes liability that cannot be excluded by law.

11Contact

Questions about these terms? Reach our team through the Contact link in the footer, and we’ll get back to you as soon as possible.