This page explains what personal information OØAK collects when you shop with us, why we need it, and what you can ask us to do with it.
01Information we collect
We collect information in three ways:
- You give it to us: name, email, shipping and billing address, phone number and order details when you check out, join our newsletter or contact us.
- Collected automatically: device and browser type, IP address, pages viewed and how you interact with the site, via cookies and similar technologies.
- From partners: payment confirmations from our payment providers and delivery updates from carriers.
02How we use it
- To process, ship and track your orders, and handle returns.
- To provide customer support and warranty service.
- To send marketing emails, only if you opted in. You can unsubscribe from any email at any time.
- To prevent fraud and keep the site secure.
- To understand how the site is used and improve it.
03Legal basis
Where the GDPR or UK GDPR applies, we process your data to perform our contract with you (your order), to meet legal obligations (such as tax records), based on our legitimate interests (security and site improvement), or with your consent (marketing and non-essential cookies).
06Retention & security
We keep order records for as long as needed for accounting and legal purposes, and marketing data until you unsubscribe. Data is encrypted in transit, and access is limited to people who need it. No method of transmission is completely secure, but we work hard to protect your information.
07Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. California residents have the right to know what we collect and to opt out of any “sale” or “sharing”. We don’t sell data.
To exercise any of these rights, contact us. You also have the right to lodge a complaint with your local data-protection authority.
08International transfers
We ship worldwide, so your data may be processed outside your country. Where it is, we rely on appropriate safeguards such as Standard Contractual Clauses.
09Children
Our store is not directed at children under 16, and we don’t knowingly collect their personal information.
10Changes & contact
We may update this policy from time to time; the date above shows the latest version. For privacy questions or requests, reach us through the Contact link in the footer. See also our Terms of Service.